National Westminster Bank Plc

Financial Ombudsman decision DRN8931265 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs G complains about the time it took for National Westminster Bank Plc to make a payment from her account.Payment delayed or failed

And she thinks it should have realised that the transaction was genuine more quickly than it did. She’s also unhappy about the amount of time it took for NatWest to provide its final response to her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8931265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.