Equifax Limited

Financial Ombudsman decision DRN8930477 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr D complains that he has suffered financial loss because Equifax Limited did not update his credit history properly.Credit file reporting

I consider that £200 compensation is fair compensation to cover the distress and inconvenience Mr D was caused by the way in which Equifax handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8930477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.