National Westminster Bank Plc

Financial Ombudsman decision DRN8930166 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Bereavement and power of attorney

In the Ombudsman’s words

Mr T complains that National Westminster Bank Plc (‘NatWest’) has treated him unfairly over his mortgage and his financial difficulties.Treatment in financial difficulty

Sadly I have now heard that Mr T’s family member has recently died, so it is doubtful whether a successful application for the Mortgage Rescue Scheme could be made. In these circumstances it is fair for NatWest to apply appropriate forbearance in the aftermath of Mr T’s recent bereavement.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8930166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.