Lloyds Bank PLC

Financial Ombudsman decision DRN8921051 Not upheld

Not upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Sun Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

I can see that this process was more prolonged than it needed to be. And that Lloyds did not provide clear and consistent communication.Complaint handling

Mrs C complains about the way that Lloyds Bank PLC dealt with her business accounts after her business partner passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8921051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.