Metro Bank PLC

Financial Ombudsman decision DRN8904787 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I don’t think Metro did enough to explain the situation to Mr R or deal with his complaintComplaint handling

Mr R’s data wasn’t used maliciouslyData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8904787.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.