HSBC Bank plc

Financial Ombudsman decision DRN8901976 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr Z complains that HSBC Bank Plc unfairly defaulted his loan account when there was a repayment arrangement in place.Treatment in financial difficulty

I can’t reasonably find the bank acted unfairly when it closed the account and registered the default on Mr Z’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8901976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.