Paragon Finance Plc
Financial Ombudsman decision DRN8900889 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mrs B complains that Paragon Finance Plc (trading as Idem) caused her significant distress when they chased her about a debt her ex husband had been paying for them both.Complaint handling
Mrs B says that as a result of Idem’s mistakes she suffered significant distress. She says that she’d told them she was vulnerable, suffering from stress and ill health, but that they took no account of this.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8900889.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.