HSBC UK Bank Plc
Financial Ombudsman decision DRN8888263 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mrs S complains that HSBC UK Bank Plc asked her to provide information that she had already provided.Identity checks and access
Mrs S then complained to us because she believed that HSBC must either have lost or mislaid the information she’d already provided.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8888263.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.