Lloyds Bank PLC

Financial Ombudsman decision DRN8872132 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs J deposited with itPayment delayed or failed

They queried how the bank could have issued its final response before it had finished carrying out all of its’ enquiresComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8872132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.