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Home Retail Group Card Services Limited
Financial Ombudsman decision DRN8858846 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Ms D complains that Home Retail Group Card Services Limited (trading as Argos Card Services) mis-sold her a store card account.Product mis-sold
As well as thinking the agreement was mis-sold she was unhappy with the service she’d received in the handling of her complaint.Complaint handling
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8858846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.