Santander UK Plc
Financial Ombudsman decision DRN8857045 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
As a customer with identified financial difficulties, I think that Santander should have done more to support her in 2012.Treatment in financial difficulty
I do not think that Santander UK Plc gave Mrs B good customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8857045.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.