Lending Stream Limited

Financial Ombudsman decision DRN8854563 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss G has complained about a short term loan that Gain Credit LLC trading as Lending Stream (“Lending Stream”) gave her. She says she didn’t have the mental capacity to take it out.Irresponsible lending

Miss G has also complained about the way Lending Stream has handled her account since being made aware of her mental health issues.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8854563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.