Santander UK Plc
Financial Ombudsman decision DRN8839565 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs M complain that Santander UK Plc did not do enough to help them when they were the victims of a scam and that it will not refund any of the money they lost.APP scam refund refused
They do not think that they have had a fair hearing and are very unhappy with the minimal refund that they have received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8839565.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.