Nationwide Building Society

Financial Ombudsman decision DRN8814835 Not upheld

Not upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

resulted in her credit file being affectedCredit file reporting

Mrs E complained to the society in May and it apologised and offered her £250Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8814835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.