Lloyds Bank PLC

Financial Ombudsman decision DRN8809927 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs R complains about Lloyds Bank PLC’s (“the bank”) in allowing a fraudulent loan to be taken out in her name.APP scam refund refused

She is also unhappy with the bank’s customer service in the course of resolving matters.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8809927.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.