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Financial Ombudsman decision DRN8809765 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr S complains about how National Savings and Investments (NS&I) dealt with his request to withdraw money for the purchase of a property.Payment delayed or failed

I’ve come to the view that NS&I hasn’t dealt fairly with this complaint and should pay Mr S further compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8809765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.