Santander UK Plc
Financial Ombudsman decision DRN8808970 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander told him that if the PIN was locked, he shouldn’t have been able to withdraw cash. Santander now accepts that this information was incorrect.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8808970.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.