MBNA Limited

Financial Ombudsman decision DRN8808736 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Miss J complains about the length of time it took MBNA Limited to recall money that she’d transferred to the wrong account.Payment delayed or failed

She’s also unhappy with the way MBNA dealt with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8808736.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.