Santander UK Plc
Financial Ombudsman decision DRN8807576 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Ms F says that Cahoot applied excessive charges to her flexi-loan. Having considered the evidence carefully, it is clear that Ms F had two periods of financial difficulties and that part of her complaint is that Cahoot did not treat her positively and sympathetically.Treatment in financial difficulty
Ms F says that Cahoot acted unfairly in two ways, specifically: - it has applied excessive interest rates to her flexible loanInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8807576.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.