Totemic Limited

Financial Ombudsman decision DRN8777972 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I have considered all the available evidence and arguments to decide what is fair and reasonable in the circumstances of this complaint.Complaint handling

Mrs C complains that Totemic Limited, trading as PayPlan, provided poor customer service and made several errors in handling her debt management plan (“DMP”).Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8777972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.