Santander UK Plc
Financial Ombudsman decision DRN8765100 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr and Mrs C complain Santander UK Plc (“Santander”) sent their money to an incorrect account when making an online transfer.Payment delayed or failed
The way Santander dealt with their queries about the faster payment, particularly tracing its whereabouts, has undoubtedly caused Mr and Mrs C upset.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8765100.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.