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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN8762059 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
VWFS had acknowledged it made an error in October 2012, when it mis-calculated the amount Mr A would have to pay to voluntarily terminate his agreementService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8762059.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.