Nationwide Building Society

Financial Ombudsman decision DRN8761482 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mrs N complains that Nationwide Building Society has not treated her fairly in that it has not correctly calculated interest on her Cash ISAInterest and rates

Nationwide hasn’t been able to explain why it didn’t do this in 2011. So I agree that the Society made an error in this regard.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8761482.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.