Santander UK Plc
Financial Ombudsman decision DRN8751553 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
In recent years she has been in financial difficulty and substantial arrears (over £10,000) have accrued.Treatment in financial difficulty
Ms W complains that Santander UK Plc has treated her unfairly in relation to her mortgage. In particular, she says that Santander went back on a promise to lower her interest rate by 1%.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8751553.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.