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Ulster Bank Ltd
Financial Ombudsman decision DRN8749485 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs M complains that Ulster Bank Ltd (Ulster Bank) has refused to refund her approximately £10,000 which she transferred to her suppliers’ bank accounts. She later discovered that the suppliers’ email accounts had been hacked, so the money was taken by a fraudster.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8749485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.