Barclays Bank UK PLC

Financial Ombudsman decision DRN8743254 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Barclays said it could have offered better service. It offered £500 compensation for its lack of support and the delay in responding to Mr and Mrs E’s complaint.Complaint handling

Mr and Mrs E complain that Barclays Bank UK PLC was irresponsible to lend to Mr E when it knew about his mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8743254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.