National Westminster Bank Plc

Financial Ombudsman decision DRN8738804 Not upheld

Not upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Mon Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs X complains that National Westminster Bank Plc didn’t handle her claim under S 75 Consumer Act 1974 properly.Complaint handling

She also listened to the calls between Mrs X and the bank and concluded that the compensation that bank had offered was more than she would have recommended.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8738804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.