Santander UK Plc
Financial Ombudsman decision DRN8738309 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Santander has accepted that it made an error in processing the payment.Payment delayed or failed
She is also unhappy with the service she received from the bank in dealing with the error.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8738309.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.