TSB Bank plc

Financial Ombudsman decision DRN8726886 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

refused to refund him for two ATM cash withdrawals where the machine failed to dispense the moneyPayment delayed or failed

He also complained about TSB’s handling of his complaint. He said he waited two months for an answer and during that time, he had to chase it for information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8726886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.