MBNA Limited

Financial Ombudsman decision DRN8717560 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr D is unhappy that the bank didn’t respond to his offer to make reduced payments in connection with the debt.Treatment in financial difficulty

Mr D complains that MBNA Limited didn’t treat him fairly when it sold on his credit card debt to a third party.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8717560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.