MYJAR Limited

Financial Ombudsman decision DRN8714515 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Myjar has an obligation to respond positively and sympathetically to those in financial difficulty and I’m satisfied that it did so with regard to Mr C in the lead-up to the debt being transferred to a third party.Treatment in financial difficulty

I say that because Mr C responded to emails from Myjar, sent to the same address, both before and after the default notice was sent.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8714515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.