Santander UK Plc
Financial Ombudsman decision DRN8712486 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Santander accepts that it allocated his complaint to the wrong team and that, as a result, nothing was done until 5 December 2011.Payment delayed or failed
It accepts that there were other aspects of this case that it did not handle well.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8712486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.