Cofunds Limited

Financial Ombudsman decision DRN8708846 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs D, who is represented by her son, Mr D, complains that Cofunds Limited gave her incorrect information about her late husband.Bereavement and power of attorney

The first call handler wasn’t able to identify the account despite Mrs D providing the correct reference.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8708846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.