National Westminster Bank Plc

Financial Ombudsman decision DRN8681495 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£406redress stated in the decision

Fri Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr L complains that National Westminster Bank Plc (“NatWest”) has not treated him and his joint account holder, Miss C, fairly, in that it has recorded an arrangement to pay on his and Miss C’s credit files.Credit file reporting

NatWest has acknowledged that its representative did not explicitly warn Miss C during its call with her that the arrangement to pay would be recorded on her and Mr L’s credit files.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8681495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.