Barclays Bank UK PLC

Financial Ombudsman decision DRN8666821 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

Ms R has complained about Barclays Bank UK PLC and the issues it’s caused her when she tried to transfer money from her UK account to her Australian account.Payment delayed or failed

She’s also told us that she suffers from a disability and dealing with these types of issues is extremely stressful for her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8666821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.