ICICI Bank UK Plc
Financial Ombudsman decision DRN8647523 Upheld
Upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Thu Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Applied the wrong account name and interest rate to her online savings account.Interest and rates
ICICI didn’t fully get to grips with Mrs B’s complaint and didn’t provide her with a full answer until she had raised a formal complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8647523.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.