National Westminster Bank Plc

Financial Ombudsman decision DRN8638634 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s pleased the bank has admitted it gave him a poor service but does not accept £250 is sufficient compensation for the inconvenience, disruption and distress he experienced.Complaint handling

Mr S complains National Westminster Bank Plc treated him badly when he wanted to transfer a large sum of money for a house purchase.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8638634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.