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Jigsaw Finance Limited
Financial Ombudsman decision DRN8636976 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The Car Finance Company’s customer service could’ve been better on occasions, such as in the way it dealt with the possibility of a warranty claim.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8636976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.