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Shawbrook Bank Limited
Financial Ombudsman decision DRN8621737 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Payment delayed or failed
In the Ombudsman’s words
he says was misrepresented to him by the supplierProduct mis-sold
He wanted to pay the loan off early but Shawbrook delayed providing the settlement figurePayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8621737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.