HSBC Bank plc

Financial Ombudsman decision DRN8611616 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I think its compensation payment of £100 reflects the inconvenience this would have caused Mr T.Complaint handling

Mr T complains that HSBC Bank plc sent account statements to the joint party account holder without his agreement.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8611616.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.