National Westminster Bank Plc

Financial Ombudsman decision DRN8605285 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

default would need to be applied to her credit fileCredit file reporting

Mrs W complains National Westminster Bank Plc (“Nat West”) continue to chase her for the payment of a debt when they’d previously told her when the account was defaulted she’d no longer be pursued for it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8605285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.