Marsden Building Society

Financial Ombudsman decision DRN8605175 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs G have complained that Marsden Building Society didn’t treat them fairly or sympathetically when they were experiencing financial difficulties in 2011.Treatment in financial difficulty

They also say that it failed to offer them referral rights to the Financial Ombudsman Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8605175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.