Santander UK Plc
Financial Ombudsman decision DRN8604812 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr D complains that Santander UK Plc did not do enough to protect him from being the victim of a scam.APP scam refund refused
Santander accepts that it did not progress his complaint as it should or deal with the issues he’d raised.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8604812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.