MBNA Limited

Financial Ombudsman decision DRN8603612 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting, Product mis-sold, Complaint handling

In the Ombudsman’s words

He says the credit card agreements are unenforceable and that MBNA incorrectly increased his interest rates.Interest and rates

He is also unhappy that MBNA issued default notices and did not send him information he requested.Credit file reporting

Mr B complains that MBNA Limited mis-sold him two credit cards.Product mis-sold

compensation for distress and compensation caused by not responding to Mr B’s complaint properlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8603612.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.