Halifax Limited

Financial Ombudsman decision DRN8598805 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Halifax didn't have to refund any money to Miss K and that it was reasonable that it holds her liable for the outstanding balances.APP scam refund refused

Miss K says that proper account hasn’t been taken of her dyslexia which made it necessary for her to keep her account details and PIN in her purse.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8598805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.