NewDay Ltd

Financial Ombudsman decision DRN8591057 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr C complains that NewDay Ltd registered a default on his credit file without him knowingCredit file reporting

I think it’s more likely than not that the default notice was sent because NewDay provided a copy of it and it appears to have been correctly addressed to Mr C. I still think NewDay should really have issued a further default noticeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8591057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.