Santander UK Plc
Financial Ombudsman decision DRN8587229 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs B are unhappy that the interest rate on their 123 current account provided by Santander UK Plc (Santander) has been reduced by 1.5%.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8587229.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.