Santander UK Plc
Financial Ombudsman decision DRN8586012 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Miss H was the sole executor for her late father’s estateBereavement and power of attorney
the branch didn’t follow its process and there wasn’t the usual form completed to support the closureService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8586012.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.