National Westminster Bank Plc

Financial Ombudsman decision DRN8572179 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs H complains that National Westminster Bank Plc (“NatWest”) refused to arrange a repair for her mobile telephone when she damaged it. She is also unhappy about the way the bank then dealt with her complaintComplaint handling

Mrs H says she phoned NatWest to complain and was unhappy about the way she was spoken to.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8572179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.