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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN8562314 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,532redress stated in the decision
Wed Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
He didn’t think their offer, under section 75 of the Consumer Credit Act, was sufficient.Product mis-sold
pay Mr P £100 for complaint handling delays and misleading him about his ability to bring his complaint to our service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8562314.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.